FAQs

1. How long does shipping take?

Orders are processed within 1–3 working days. Delivery usually takes 2–5 working days within the UK.

2. Do you offer international shipping?

At the moment, we only ship within the UK.

3. How can I track my order?

Once your order has been dispatched, you will receive a tracking link via email or SMS.

4. My parcel hasn’t arrived — what should I do?

Please contact us at contact@h-mantra.com with your order number, and our team will assist you. Products & Ingredients

5. Are your products suitable for all skin types?

Yes — our formulations are designed to be gentle and suitable for all skin types, including sensitive skin.

6. Are your products cruelty-free?

Absolutely. We never test on animals.

7. Are your ingredients natural?

Yes — our products are crafted with high-quality botanicals, ayurvedic extracts, and clinically backed actives.

8. Are your products vegan?

Most of our products are vegan. Please check each product page for details.

9. Are your products safe during pregnancy or breastfeeding?

We recommend checking with your healthcare professional before using active ingredients like retinol or acids.

10. How long until I see results?

Most customers notice visible improvements in 2–4 weeks.

11. Can I use your products with my existing routine?

Yes, our products are designed to complement your current routine.

12. How do I know which products are best for my skin?

You can explore our Skin Rituals page or email us for personalised recommendations.

13. What is your return policy?

We accept returns on unopened products within 14 days of delivery.

14. My product arrived damaged — what do I do?

Email us within 48 hours of delivery with photos, and we will arrange a replacement.

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